Monolith Page Header Graphic- E.png
 

MSP Facts of Life

As an MSP the lifeblood of your business is delivering services. So, you’ve made a substantial investment building a multi-vendor, large scale IT environment to keep the services flowing.

Monitoring and optimizing the performance and availability of that IT environment is mission critical. It directly impacts your revenue, profit, and customer retention/churn.

And your complex IT environment makes that mission critical task very complicated.

 

A Better, Simpler Life with Monolith AssureNow™

Monolith AssureNow™ is built to transform MSP complexity into manageable simplicity. It’s an open architecture Service Assurance platform designed and built from the ground up on a single code base.

  • Unifies fault, performance, and service level management in a single platform
  • Integrates operations and workflows across all technologies, domains, and services
  • Displays real-time, end-to-end visibility in a single pane of glass
  • Is a single “source of truth” repository for all devices, services, customers and their relationships

The benefits are for real-- Frost & Sullivan named Monolith as one of the industry’s top ten innovative companies.


Fault Management

You've probably deployed numerous tools to collect events, logs, and messages from network devices, servers, and applications.

"Swivel chair solutions" are a pain.

The problem is: these tools have their own user interfaces and monitors. So, your operations staff is faced with a “swivel-chair” nightmare as they try to get their arms around the “big data” event load. It reduces team productivity, lengthens MTTR, increases costs, and negatively impacts the customer experience. "Swivel chair solutions" are a pain.

AssureNow™ Fault Management is a unified Manager of Managers (MoM) that monitors your entire infrastructure from a single console:

Click to Enlarge

  • Aggregators collect faults and events 1) directly from devices using syslog, traps, TL1, 2) from element managers using CORBA, SOAP, XML, and other methods, 3) threshold alerts via availability and performance monitoring
  • Console agents collect configurations, including change management notifications, to initiate auditing and provide custom auditing
  • Receive, process, and enrich events in any format at high scale
  • Completely customizable rules engine

Performance Monitoring

End-to-end visibility, proactive outage prevention, and effective capacity management.

Real-time Visibility

Real-time end-to-end views of network availability, performance, and utilization in a single-pane-of-glass.

  • Metrics can be monitored from any technology, system, or device type, at a multi-tenant level down to the interface level
  • Pollers collect data directly from devices using SNMP, WMI, ICMP, JMX, SOAP, etc.
  • Collectors gather data directly from element management systems or other tools
  • Connectors and agents are also used, as well as out-of-the-box integrations with element management systems (EMS) or other IT systems

Precise SLAs via Meta-Metrics

Meta-metrics is an enabling technology for aligning infrastructure management with service level monitoring to meet SLAs.

  • SLAs are typically complex combinations of service Key Quality Indicators (KQIs) and resource Key Performance Indicators (KPIs)
  • With meta-metrics, you can combine KPIs and KQIs to create custom SLAs that best reflect customer needs and expectations
  • Meta-metrics will allow you to establish a Service Quality Managed (SQM) architecture
  • Meta-metrics are created from data already stored in the AssureNow™ unified database

Proactive Alerting

  • Out-of-the-box automated alerting engines proactively detect issues by analyzing millions of active and historical KPI and KQI metrics per second
  • Simple static thresholds notify operations (or third-party systems) when a threshold has been violated
  • Missing data thresholds detect data integrity issues, such as devices that are not sending data
  • Trending and linear regression thresholds predicts failures or detect capacity problems

Proactive Alerting

Out-of-the-box automated alerting engines proactively detect issues by analyzing millions of active and historical KPI and KQI metrics per second.

  • Simple static thresholds notify operations (or third-party systems) when a threshold has been violated
  • Missing data thresholds detect data integrity issues, such as devices that are not sending data
  • Trending and linear regression thresholds predicts failures or detect capacity problems

Big Data Storage and Processing

Separate important information from the noise.

  • The end-to-end nature enables correlation of large volumes of cross-domain KPIs into fewer KQIs that can be used to take automated action
  • Sophisticated analysis, correlation, and consolidation engines turn complex analyses into simple graphs and reports
  • Analyzing high-level KQIs encourages business-oriented results and keeps managers from getting lost in “big data” noise

Capacity Management

Because historical monitoring data is in a single database, capacity management can be automated using the trend alerting engine and proactively notify when more resources are required

Click to Enlarge


Service Management

Service management is, by necessity, complex because it requires:

  • An integrated view across vendors, technology generations, and across multiple/overlapping management systems
  • Collecting and processing large volumes of data and then surfacing the pertinent service and business issues

The Monolith AssureNow™ solution is a unified, top-down, real-time approach to IT infrastructure, business service, and customer experience management.

Click to Enlarge

  • Provides end-to-end visibility across domains in real time
  • Proactive alerting so that problems can be resolved before they become outages
  • Service Level Agreement (SLA) management
  • Centralized data
  • Predictive analysis to enable effective capacity management
  • It provides comprehensive data collection, monitoring, reporting, and analysis that correlates Key Performance Indicators (KPIs) to service-oriented Key Quality Indicators (KQIs)
Our Monolith Software platform has dramatically reduced costs while accelerating speed-to-market for service offerings and proactive customer-facing visibility.
— Head of NOC and OSS at Tele2

AssureNow™ allows you to granularly define your level of service quality, connecting event management to incident management, triggering alarms when services approach a breach. With our rules-based approach to service management, any calculation is possible. This gives you unprecedented flexibility to monitor services via KQIs and align your operations with the underlying business metrics and customer expectations.

 

Click here to read the Tele2 case study- cost savings, better visibility, increased business agility across 10,000 devices and 900 customer user groups.


Dashboards

Click to Enlarge

AssureNow™ provides single pane of glass dashboard views of devices and services, with fault, topology, performance, and service level data placed in context and updated in real-time.

As a true service assurance dashboard, AssureNow™ can display any mixture of events, performance metrics, topology, and customer/service data in a consolidated, active view.

View AssureNow™ dashboards from any Internet-enabled device-- real-time status of fault/event, availability, utilization, performance, and service level management.


Realize the Full Benefits of AssureNow™

AssureNow™ is a powerful solution that can simplify and improve the management of your complex MSP IT environment.

  • Softential is the Monolith partner that can unleash all its capabilities across your entire solution:
  • End-to-end IT service assurance solution provider
  • Design, integrate, & manage service assurance solutions
  • 15 years of experience
  • 150+ IT Service assurance engineers (zero contractors or temporary engineers)
  • 200+ successful engagements throughout U.S. (majority Fortune companies)
  • Deep Service Provider experience

For more information on Monolith and Softential, call Chase Turner at 864.590.4488 or click here to send Chase an email.