SunGard - Closed Loop Service Management - Success Story

SunGard Computer Services (SCS) provides IT Hosting and Outsourcing services for hundreds of companies and institutions across North America, Europe and Asia Pacific. This includes Fortune 500 and 1000 companies in addition to other SunGard divisions.

In order to handle a growing customer footprint and prepare for growth, SCS was looking to create an industry leading closed-loop Service Management platform,  optimize workflow and create extensive efficiencies across its organization.

Softential was  selected for its product and process expertise in designing, building and managing ITIL-compliant solutions from BMC, IBM and other products and tools.

Access the full case study to understand how Softential successfully helped SunGard reach its goals and objectives.

 

Coca Cola - Business Service Management - Success Story

Coca-Cola Refreshments (“CCR”), the sales and operational arm of the Coca Cola Company is responsible for hundreds of mission-critical business applications across the world.

This success story describes how Softential engaged with CCR to use IBM Tivoli Business Service Manager and other tools to model and manage these applications. The success story is also a testament to Softential's deep expertise with integrating different Service Management and Inftrastructure Monitoring tools and products.

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