SaaS and ITSM/A

Cloud based solutions can certainly have their benefits from a financial and maintenance standpoint. Companies do not have to own their own hardware or infrastructure because they’d be able to pay on a per usage basis.

From an IT Service Management/Assurance (ITSM/A) perspective, there are problems and concerns:

  • Not all solutions are available via cloud-hosted SaaS
  • The needed bandwidth could be unstable or not easily available
  • Organizations may not have the desired control over data. The security concerns may include location of servers, data storage, and controls for data access.

Cloud-based SaaS applications continue to gain momentum in the broader IT landscape and will certainly become a factor in ITSM/A.

Tom Ferrari

Business Development Manager

tferrari@softential.com

T: 570.590.1660