What it takes to Deliver Service Quality

It is amazing how complex companies really are and especially the Information Technology department. Since beginning my career in IT Service Management/Assurance, I have gained a much greater understanding of what it really takes to consistently deliver quality service.

Every vertical market has its own challenges when it comes to providing a quality service experience to its customers. The service quality challenges in one vertical will often be very different within another vertical. Fortunately, the processes of ITIL provide a roadmap to deploy IT Service Management/Assurance practices in order to ensure service quality regardless of the vertical differences.

The ITIL roadmap coupled with our vendor agnostic approach are the keys to our successes from communication service providers to energy providers. I am amazed at what we do, but most important is that we continue to amaze our clients.

Tom Ferrari

Business Development Manager

tferrari@softential.com

T: 570.590.1660