CERN Uses ITIL Beyond the IT Department

I was recently asked by a client how ITIL practices can be used outside the realm of IT.

So, I did some research and discovered this May 2013 article from ComputerWeekly.com: Link to Article.

CERN, the European Organization for Nuclear Research, one of the world's largest and most respected centers for scientific research and the folks that built and run the Large Hadron Collider (LHC), is using ITIL and IT service management (ITSM) to support operations outside the IT function.

Reinoud Martens, Service Manager at CERN, said "ITIL is not just for IT, there is nothing equivalent to ITIL outside of IT." According to Martens, just two years ago using ITSM for non-IT business functions was considered strange. Now, CERN uses ITIL with ServiceNow to provide a unified process for handling facilities management.

CERN is the definition of cutting-edge. They are using the LHC to unravel some of the most challenging and fascinating mysteries of the universe. Most notably, to find the Higgs boson particle that would explain how energy was transformed to create all of the matter that exists in the universe.

So, the people who are detailing the quantum-workings of matter say that ITIL delivers benefits beyond the IT Department. That definitely matters.

Chase Turner

Inside Account Manager

cturner@softential.com