Note to CIOs: Transform or Become Irrelevant

That’s the message from Daniel Burrus in a recent post. It struck a chord with me because the IT solutions that we design, integrate, and manage transform service management environments. Daniel connected the transformation to the individuals.

Daniel said, “The CIO’s traditional role, which is one of managing information, IT systems, and cost management, has transformed to be one of creating new competitive advantage, new products, and new services”.

I certainly see that in working with CIOs and VPs throughout the Fortune 500 list. Our brightest clients begin with desired business outcomes and then link those to technology solutions. They focus on technology-empowered approaches rather than the technology, creating value rather than minimizing costs, and transforming data into information rather than managing data.

But what about the CIOs that resist and refute the transformation? There are quite a few in this group, although I find very few near the top of the Fortune list. Daniel helped me better understand their mindset: “Many will spend a lot of time protecting and defending the status quo. Why? Quite simply, because we’re familiar with it. We know how it works. We have an investment in it. It has made a lot of money for us. It got us to where we are today.”

Here’s Daniel’s wake-up call for this group: “But if that’s all you’re doing—maintaining what’s already there—then your role is tied to the past and your relevance is decreasing every day.”

Every day I talk to CIOs and IT VPs about how we use design and applications to transform service processes into business value and to shape business outcomes. I highlight how we transform complex service management environments into dashboard single pane of glass visibility and control.

After Daniel’s post, I feel a twinge of sympathy when I have a conversation with CIOs with no interest or excitement about transforming the present into the future. They are unable to do it for themselves.

So, it’s on to the next call with a VP who is excited about creating the future. That VP is a transformer and future CIO.

Chase Turner

Inside Account Manager

cturner@softential.com