We Plan, Build, & Run ITSM/A Solutions

Softential provides end-to-end IT Service Management /Assurance solutions. We design and automate processes using industry frameworks, rationalize tools, integrate applications into dashboard solutions, and provide application management services.

Softential is unique in that our experience flows seamlessly across these areas. But, our engineers are what truly set us apart. They are, without a doubt, the brightest in the world. We have integrated and managed applications from all the major vendors (CA, BMC, IBM, etc.).

That says it all.

Softential SmartView ITSM/A Dashboard

 Custom integration architecture delivering single pane automation, monitoring, and control of your entire IT Service Management/Assurance solution. Click here for information on the solution and the live, interactive demo.

Click the image below to view a 3 minute video of the NYC Softential SmartView solution.


Schedule A Demo of SmartView

Chase Turner
Director Business Development

t:  864.590.4488

Click to Email Chase

Softential Continues Winning Streak

Second consecutive IBM Beacon Award for IT Service Management Innovation.


New Resources

Realizing Gartner’s Strategic Value for IT Operations Dashboards

Gartner was on the forefront of dashboards for IT Operations- extolling end-to-end visibility and control. Now they have pushed dashboards to the next level: as a platform for creating business value.

Overview video (video; ~5 min)


Best Practices for Tools Rationalization

Insight on the process and resulting benefits:

  • Increased solution ROI
  • Reduced maintenance and support
  • Consolidated solution that minimizes feature duplication among tools while maximizing utilization of each individual tool

Overview video (video; ~6 min)

PDF of webinar (PDF)


Realizing Gartner's Strategic Value Using ITSM/A Dashboard

What you can expect from an ITSM/A dashboard, how organizations are using it to create value for both operations and business, and what steps are needed to prepare for the transformation.

Webinar (video)

PDF of webinar (PDF)




Cyient Acquires Softential, Inc.; Strengthens Service Offerings for Telecom and Enterprise Customers.

Click to visit the Cyient website.